General Booking and Tour Policies
We want to ensure your client’s complete satisfaction, while traveling aboard International Stage Lines. We can cater our terms and policies for all clients, so that we can meet your specific needs.
If you are selling a local optional tour of Vancouver, to a pre-formed group while on tour through the Canadian Rockies or while at a Vancouver conference. The services do need to be booked in advance, however we can cater our cancellation policies to suit the tour operator, or event organizer. For more information on booking an optional tour, please contact us.
We will do the best to adjust our schedules with regards to arrival times, however we do require immediate notification from our clients should a flight schedule change. If a flight is delayed, and the driver is waiting at the airport, additional standby fees may be applicable.
Immediate direct transportation between 2 points, from Airport to Hotel, from City to City, etc. If additional sightseeing is requested, please advise our customer service team, so that we may schedule our services accordingly.
All prices quoted in a direct quotation or by a charter rate schedule, includes all time necessary for the driver to complete his pre & post trip inspection and reports, as well as travel time from our nearest base to pickup location and return to same base at completion of services.
We arrive 5 minutes ahead of the client requested spot time. For Vancouver Hotel to Airport transfers we suggest booking the bus to be at the hotel 20 minutes ahead of the time you wish to depart. For Sightsee tours of Vancouver we suggest you book the bus to be at the hotel, 10 minutes prior to the time you wish to depart, provided no bags are involved.
Refers to the long distance positioning of a coach based in one city, to pickup a group in another City. For example, for a group traveling from Calgary to Vancouver, we will need to add a deadhead charge of 1 day. If the bus is stationed in Calgary, we will need to deadhead the coach and driver at the end of their trip in Vancouver. If the coach and driver is stationed in Vancouver, we will need to deadhead the driver the day prior to the group’s arrival into Calgary. All quotations include any and all applicable deadhead fee.
Due to initial start up and scheduling costs of a coach and driver, we do apply a minimum fee for services, this fee is clearly stated on your contracted rate schedules.
Services are calculated based on assessment of driver hours, miles traveled, and days used, when calculating the cost of a specific tour and itinerary. For quotation or more information on how rates apply, please contact us.
Our daily rates are based on 10 hours use, 240 miles traveled per day, averaged for the duration of the group tour.
All quotations will be responded to within 1 business day. Each quotation will clearly indicate the pricing for each days of service, as well as indicate how pricing may change should the itinerary or travel plans change. We will also clearly state the expected extra expenses that you may encounter when traveling, that pertains to the motor coach & driver.
We will advise of acceptable payment methods, at time of confirmation. We do accept, Visa & Mastercard with some restrictions. We also accept payment by Bank Wire, personal or company cheque, or by bank draft or money order.
Due to the special nature of large multiple bus requirements, deposit, payment, and cancellation terms will be clearly stated in the contract of services.
We prefer that the largest coach type you feel that will accommodate your group to be booked, as it is easier for our dispatchers to re-assign a smaller vehicle. However we don’t wish to stand in the way of adding more people than expected to a charter, and will do our best to accommodate the change to a larger size bus. If the change is made by 3pm the day prior, there should not be a problem. For changes for a charter operating on a Sunday or Monday, please call our dispatch office at 604-270-6135 between 7am and 5pm the day prior to make the change.
Due to the varied nature of the tour and travel business in Vancouver & Victoria, with changing schedules, it is at times necessary to upgrade a coach to the next larger size bus, or to call upon another coach company to help us accommodate our clients varied travel patterns. Our most important goal is to be on time, and when someone else’s schedule changes, we may need to call for help, so that your schedule remains as planned.
A subcontractor must meet the following criteria:
We will never reduce the seating capacity of a coach booking without the direct written consent of the chartering party.
To receive further clarification on our policies, please email firstname.lastname@example.org.