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General Booking and Tour Policies
We want to ensure your client’s complete satisfaction, while
traveling aboard International Stage Lines. We can cater our
terms and policies for all clients, so that we can meet your
specific needs.
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Schedules, costs, and payment terms will be clearly
identified on Booking letter.
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Special client requests and driver instructions will be
itemized.
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Guaranteed Confirmation of services will be issued
immediately pending the start time/date of services.
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For Advance bookings, of services 14 days or more away,
confirmation will be issued within 72 hours of receiving
request for booking.
If you are selling a local optional tour of
Vancouver, to a pre-formed group while on tour
through the Canadian Rockies or while at a Vancouver
conference. The services do need to be booked in
advance, however we can cater our cancellation
policies to suit the tour operator, or event
organizer. For more information on booking an
optional tour, please contact us.
We will do the best to adjust our schedules with
regards to arrival times, however we do require
immediate notification from our clients should a
flight schedule change. If a flight is delayed, and
the driver is waiting at the airport, additional
standby fees may be applicable.
Immediate direct transportation between 2 points,
from Airport to Hotel, from City to City, etc. If
additional sightseeing is requested, please advise
our customer service team, so that we may schedule
our services accordingly.
All prices quoted in a direct quotation or by a
charter rate schedule, includes all time necessary
for the driver to complete his pre & post trip
inspection and reports, as well as travel time from
our nearest base to pickup location and return to
same base at completion of services.
We arrive 5 minutes ahead of the client requested
spot time. For Vancouver Hotel to Airport transfers
we suggest booking the bus to be at the hotel 20
minutes ahead of the time you wish to depart. For
Sightsee tours of Vancouver we suggest you book the
bus to be at the hotel, 10 minutes prior to the time
you wish to depart, provided no bags are involved.
Refers to the long distance positioning of a coach based in one city, to
pickup a group in another City. For example, for a group
traveling from Calgary to Vancouver, we will need to add a
deadhead charge of 1 day. If the bus is stationed in
Calgary, we will need to deadhead the coach and driver at
the end of their trip in Vancouver. If the coach and driver
is stationed in Vancouver, we will need to deadhead the
driver the day prior to the group’s arrival into Calgary.
All quotations include any and all applicable deadhead
fee.
Due to initial start up and scheduling costs of a coach and
driver, we do apply a minimum fee for services, this fee is
clearly stated on your contracted rate schedules.
Services are calculated based on assessment of driver hours,
miles traveled, and days used, when calculating the cost of
a specific tour and itinerary. For quotation or more
information on how rates apply, please
contact us.
Our daily rates are based on 10 hours use, 240 miles
traveled per day, averaged for the duration of the group
tour.
All quotations will be responded to within 1 business day.
Each quotation will clearly indicate the pricing for each
days of service, as well as indicate how pricing may change
should the itinerary or travel plans change. We will also
clearly state the expected extra expenses that you may
encounter when traveling, that pertains to the motor coach &
driver.
We will advise of acceptable payment methods, at time of
confirmation. We do accept, Visa & Mastercard with some
restrictions. We also accept payment by Bank Wire, personal
or company cheque, or by bank draft or money order.
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Payment terms will be clearly outlined on your
confirmation letter. Generally speaking services should
be paid in full 2 weeks prior to Departure.
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If services are cancelled by 48 hours prior to start of
service, then all monies paid will be refunded in full.
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For services cancelled after the driver has been
dispatched, cancellation fees may apply, please consult
with your customer service representative on the
specific costs, should this occur.
Due to the special nature of large multiple bus
requirements, deposit, payment, and cancellation terms will
be clearly stated in the contract of services.
We prefer that the largest coach type you feel that will
accommodate your group to be booked, as it is easier for our
dispatchers to re-assign a smaller vehicle. However we don’t
wish to stand in the way of adding more people than expected
to a charter, and will do our best to accommodate the change
to a larger size bus. If the change is made by 3pm the day
prior, there should not be a problem. For changes for a
charter operating on a Sunday or Monday, please call our
dispatch office at 604-270-6135 between 7am and 5pm the day
prior to make the change.
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International Stage Lines is not responsible for
additional time, caused by acts of nature, traffic delays,
flight delays, or other unforeseen circumstances. If an
event should occur, we will try to mitigate additional
time/distance charges as much as possible.
- If a tour is shortened for any reason, weather, change of
destination, flight schedule change, you will be charged
only for what services are used.
- If a tour is increased for any reason, flight delays
delaying schedule, passengers wishing to spend more time
visiting a destination, tour director changes the course of
events, we will invoice you per the additional hourly rate,
or portion there-of. We do rate our services in 15 minute
increments.
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For clients’ who have prepaid services, you will be
granted 30 minute grace period for invoice extensions.
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To support schedule changes our driver’s will ask the tour
director or group leader for an authorized signature, to
permit the additional time. If the tour director or group
leader is not in a position to authorize additional time
expenditure, please advise our customer service
representative at time of booking.
- The pricing is secured against changing currency
costs.
- The pricing is secured against future increases in fuel
costs.
- Incidental time extensions will be waived.
- So that a formal contract of agreement of services, and
delivery of services, between the bus company and chartering
party exists.
- To help alleviate changes in our dispatch schedules,
as a result of peak demands, changes of driver
schedules, emergency, etc… We reserve the right to
change the coach order to a larger size coach, or to
enlist the support of another coach operator on behalf
of the client.
- Any changes in bus size, or coach type, will be
communicated to the client in advance of the charter, for
approval of the client.
- To receive further clarification on our policies, please
email brad@islbus.com
- Once a trip has been official confirmed, and invoice
generated, pricing will not change.
- If a quotation is pending, we reserve the right to adjust
a quotation after 45 days.
- For clients operating on a contracted rate schedule, and
utilizing ISL on an exclusive basis for services in
Vancouver and/or Victoria, we will give 3 months notice,
before increased costs are to be implemented.
- For contracted client’s not utilizing ISL on an exclusive
basis, we will give 30 days notice of price change.
Due to the varied nature of the tour and travel business in
Vancouver & Victoria, with changing schedules, it is at
times necessary to upgrade a coach to the next larger size
bus, or to call upon another coach company to help us
accommodate our clients varied travel patterns. Our most
important goal is to be on time, and when someone else’s
schedule changes, we may need to call for help, so that your
schedule remains as planned.
A subcontractor must meet the following criteria:
- Equipment of equal quality.
- Friendly & Professional, knowledgeable driver.
- Driver to be in uniform, or neatly attired with shirt &
tie, and proper pant & shoes.
- Company Licensed to provide passenger transportation in
the area being served.
- Maintenance of a minimum $15,000,000.00 limited
liability.
- Meet all USA (DOT) & Canada (NSC) Regulatory agencies
requirements.
Any changes in bus size, or coach type, will be
communicated to the client in advance of the charter, for
approval of the client.
We will never reduce the seating capacity of a coach
booking without the direct written consent of the chartering
party.
To receive further clarification on our policies, please
email brad@islbus.com.
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